MARK FRANCO

Play. Learn. Grow.

Welcome to markfranco.net

In an era where virtual interactions have become the norm, I find myself reminiscing about the days of in-person interviews—the spontaneous conversations, the shared meals, and the nuanced exchanges that often led to deeper connections.

This website is my endeavor to bridge that gap. Here, I aim to address the questions that typically arise during those face-to-face meetings: What am I currently exploring? What challenges have I recently tackled? What principles guide my decisions?

Within these pages, you’ll discover insights into my professional journey, the values I uphold, and the projects I’m passionate about. It’s a space where I share not just my experiences, but also the lessons learned along the way.

Who I Am

I’m Mark Anthony Franco, an operations and service delivery leader with over 15 years of experience in scaling enterprise platforms efficiently and empathetically.

My career has encompassed leading cloud migrations, incident recoveries, onboarding transformations, and managing real-time systems at organizations like Microsoft, Amazon, Carnival, and HashiCorp.

I specialize in building systems that foster trust alongside technological advancement. My passion lies in solving complex problems that intersect engineering, customer success, and product development.